DELIVERY

DELIVERY LOCATIONS AND TIMES

Our aim is to deliver your order as quickly as possible. For information on delivery time, cost and partners, please look at the table below:

Please note that orders placed during the weekend or on (official) holidays, will be processed on the next working day. There may be a minor delay during holidays or discount periods.

Your order cannot be modified (product, size, colour) once it has already been entered in our system.

Deliveries can be made in all areas of Cyprus. We always try to deliver your orders quickly and safely.

TRACK YOUR ORDER

You can be constantly informed about the progress of your order via the "My Account" page.

As soon as your order leaves our warehouse, you will receive an e-mail. This will provide you all the necessary information about your order's journey.

You can also keep up to date on your order by entering your order number HERE.

In case you need any assistance please call us at (+357)22054152 ,email us at  cs.cy@ck.com, or fill in the Contact Form by clicking HERE. We are always ready and happy to assist you.

DAMAGES

Every order that we send from our warehouse is carefully inspected.

In case you receive a damaged parcel, we kindly ask you to contact our customer service team.

Before accepting your delivery, please inspect the parcel and its content for any potential damage that may have occurred during the shipment.

It’s normal for the carton to show some wear, however, if the damage is significant, then we kindly ask you to do the following:

• If the damage is minor, please accept the parcel but make a note of the damage on the delivery receipt, sign and date it.
• If the carton looks seriously damaged, you may refuse your order. Under this circumstance, please contact us immediately.

When you contact our Customer Service Team, please have your order number, item number and tracking number (all this information is included in your shipment confirmation e-mail) along with your e-mail address and phone number at hand.

Your order will be cancelled so that you can place a new one. In case you have chosen Credit/Debit Card or Paypal as a payment method, we will refund your order once the parcel is returned to our premises.

If you notice any default/damage to any of the items after receipt you can proceed to a return immediately. At the same time fill out the printed return form found inside your package, the item being returned and the reason for return. Include the return form in the parcel you are returning.

For more information on product returns please click HERE.